Prescriptions

How to order your prescription, and when to collect it

The quickest and easiest way to order prescriptions is through the NHS App

If you are registered with the NHS App or Patient Access, you can order your prescriptions online.

If you do not have one of these apps, you can click the relevant button to visit their websites and register for an account.

If you are unable to order your prescription online, please drop your repeat prescription slip into the Practice reception team.

Due to patient safety reasons we are no longer able to take prescription request over the telephone.

How to order your repeat prescription

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it usually takes FIVE working DAYS for prescriptions to be processed.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

You can also use Patient Access, or the Practice’s Online Consultation tool, to order your prescriptions online. Please login using the buttons above to order your repeat prescriptions.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at reception or drop it in the post box by the entrance to the Practice - just tick the items you require and drop it into the box at reception.

Most pharmacies operate a home delivery service now. Simply request your prescription from us then notify your pharmacy. They will collect the prescription and bring the items to your home. Please note - we are not responsible for ensuring any delivery to your home.

Find a Local Pharmacy

Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

How long will my prescription take to arrive?

 

Under normal circumstances, it takes FIVE working DAYS for prescriptions to be processed.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon the following Monday

  • Ordered by noon Tuesday - ready to collect from noon the following Tuesday

  • Ordered by noon Wednesday - ready to collect from noon the following Wednesday

  • Ordered by noon Thursday - ready to collect from noon the following Thursday

  • Ordered by noon Friday - ready to collect from noon the following Frday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat or I only use it occasionally.

Please contact your local pharmacy or the Practice to discuss any medication that you require but cannot order.

Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to FIVE working DAYS to process.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I have a question about my prescriptions. How do I ask the Practice for information?

You can submit an online request by clicking the button below.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.