Appointments

Booking an appointment at Riverside Surgery

There are many different ways you can contact the surgery

If you are registered to use the NHS App or Patient Access, you can book an appointment online using these services.

Using the online systems for appointments allows the phone lines to be freed up for more urgent appointment enquiries, so if you’re booking a routine appointment please consider using one of our online systems before telephoning the Practice.

Alternatively, you can call the Practice to book an appointment.

How to book an appointment

 

All consultations are by appointment only at Riverside Surgery. We offer on the day GP appointments.

Please contact us on 01386 444400. There are slots for urgent appointments every day, so if you’re in need of one of these appointments then please call us as soon as the line opens at 8am.

If you need a routine nursing team appointment for a blood test, blood pressure check that is not urgent for that day then please call after 10am to ensure you don’t have to wait on the telephone for too long.

We can send out text reminders the day before your appointment so that you don’t miss it. If you’d like to take advantage of this service, please provide the Receptionist with your phone number when you call to book an appointment.

Booking via Phone

Most, of our appointments are booked via phone call. If you’d like to book an appointment, please click the button above or call us on 01386 444400. Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!

We also offer telephone consultations if you require a same-day consultation from a GP or Practice Nurse. This is usually for general medical advice where your problem may be resolved by getting guidance from a trusted source. These calls would happen on the same day on the number that you provide.

Booking Online

We have the option for patients to book consultations online - simply click the Online Consultation button above to book an appointment for a consultation.

Urgent Appointments

We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:00am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.

Home Visits and Telephone Advice

Home Visits

Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 11:00am if you require a home visit, to give the clinician time to plan the visits.

Telephone Advice

Telephone advice is accessible by contacting our Reception on 01386 444400 and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.

Cancellations

Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange, but please let us know.

You can cancel by calling 01386 444400 or by logging in to your preferred online service (such as the NHS App). Please click the relevant button below to cancel your appointment.

Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.

Enhanced Access

As part of our Enhanced Access service, we’re making more routine appointments available outside of our core opening hours. These appointments will be provided from 6:30pm-8pm Monday to Friday and 9am-5pm on a Saturday across the Vale of Evesham Primary Care Network (PCN).

The practices who make up the Vale of Evesham PCN are:

  • Abbey Medical Practice

  • Bredon Hill Surgery

  • DeMontfort Medical Centre

  • Grey Gable Surgery

  • Merstow Green Surgery

  • New Barn Close Surgery

  • Riverside Surgery

To make it easy to access care that works for you, we’ve tried wherever possible to offer our patients Enhanced Access appointments at their own practice — with booking taking place through your own practice, too.

To book an appointment, please call the Practice.

If you need to cancel an Enhanced Access appointment at any of our PCN practices, you can call 01905 969864 from 6:30pm to 8pm Monday to Friday and 9am to 5pm Saturday.

Need help urgently?

Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:

999

Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.

NHS 111

Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.